Once you place an order with any of the options, please message us via live chat, email, or phone number to specify which flavors will be added to your mixed option. Usually, we receive complaints regarding the mixed option on the product page before adding it to your cart and finally checking out.

Consequently, in the event that you place an order and, following payment, determine that you are dissatisfied with the flavors offered for the mixed option, you may request a complete refund, which will be  promptly credited to the original account from which the payment was made; on the other hand, if the order has already shipped or been delivered and you would prefer not to receive the flavors, you may request that a new package be sent to you or insist on receiving your full refund, which will be credited to the original account details from which the initial payment was made during the order fulfillment process. Refund requests from the recipient can be made at any time, as orders placed within BROOKLYN are handled whenever necessary.

If your order was delivered the same day in The Bronx, Queens, Harlem, or any surrounding area of New York and you would like a refund or a new pack, it will be sent immediately to the original payment account. If you would like to cancel your order after it has been placed, we will give you a full refund regardless of whether the products have been distributed or not. Your refund can be obtained by contacting us via live chat or email at info@torchworldbrand.com.

Just to be clear, if you receive your order and decide to cancel it (at any time after it has been delivered), please get in touch with us via live chat, email, or phone. Refunds are made to the original account that was used to make the purchase, though other methods might be applied based on the recipient’s account description.